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Revocation instruction

Right of revocation

End consumers have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the goods.

In order to exercise your right of cancellation, you must inform us (Sponser Europe GmbH, Heuriedweg 30, D-88131 Lindau, infosponser.de, Tel. 08382/260 2770, Fax. 08382/260 277 99) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form for this purpose, which is not mandatory.

You can also electronically complete or submit the sample withdrawal form or another clear declaration on our website (download the sample withdrawal form here as a PDF file).

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you cancel this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges resulting from your choosing a different method of delivery from the standard, low-cost delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your cancellation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is the earlier. You must return or hand over the goods to Sponser Europe GmbH, Heuriedweg 30, D-88131 Lindau without delay and in any event within fourteen days of the day on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

They shall be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to inspect their condition, properties and functionality.

Note for returns

If you should fall under the free shipping limit due to your return, we reserve the right to calculate the shipping costs retroactively. These costs will then be deducted from the order value of the return.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery.