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FAQ

Where do I have to enter the voucher code?

Please enter in the shopping cart and redeem.

I cannot find a product in the shop, what can I do?

Use the search field with the magnifying glass to enter the name of the product.

My address has changed. Where can I adjust my data?

Log in to your customer account, there you can easily update everything.

How do I get information about my order?

You will find all information about your orders directly in your customer account under the point "Orders". There you can view current and completed orders.

Are subsequent deliveries possible?

No. However, you can see when a product will be available again.

Can I pick up the goods directly from you in Lindau?

Yes, when placing your order you can write in the comments field that you would like to pick up the goods. This only works for orders from Germany and Austria.

I would like advice on the products / I have a question about your products

For product specific questions you are welcome to contact us by phone or e-mail.

0049 8382 260 2770

infosponser.de

What should I do if I have received a defective package?

Be sure to retain the defective package completely. Afterwards send us an e-mail to info@sponser.de, preferably directly with photos of the damaged parcel. Our customer service will get in touch with you.

My registration in the online shop does not work, what can I do?

Did you enter the correct e-mail address and password? If you have forgotten your password, simply request a new one. Or write an email to our customer service info@sponser.de.

What are the shipping costs?

Discount Costumer: 3.95 €, postage free for orders of 200 € or more
Retailer: 4.50 € from an order value of 200 € postage free

Gernal/Not Logged in: 3,95 €, postage free for orders over 50€.

Only valid for delivery within Germany!
 

 

I have not received my order despite expiry of the delivery period

Please write an e-mail with your name and the order number to info@sponser.de. The customer service will take care of it as soon as possible.